Trust and Safety Specialist

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our 100% remote team and start your adventure with komoot.

About the role

Do you enjoy the challenge of de-escalating complex situations? Are you one of those people who actually enjoys reading legalese and translating it into something understandable for a normal person? Do you have experience writing and applying policies on handling content violations online?

We’re looking for you! 

We’re hiring our first dedicated Trust & Safety Specialist, who will ensure the integrity of our platform. A large part of this role will involve handling access claims from landowners and government organizations (many of which are German), and addressing issues such as missing persons, harassment, offensive content, and other police requests. You’ll also develop and enforce trust and safety policies, ensuring fair and consistent application across our community.

You’ll be working with Chris and the entire Support team.

Ready for your next adventure?

What you will do

• Handle access claims from landowners and government organisations regarding property access.
• Respond promptly to queries and reports on trust and safety issues, including missing persons, harassment, offensive content, nudity, spam, copyright infringement, and police requests.
• Review, update, and develop trust and safety policies and guidelines.
• Ensure consistent and fair enforcement of community guidelines and content moderation policies.
  Resolve issues through actions such as content removal, account suspension, and updating OpenStreetMap or komoot content.
• Create resources to educate users and internal stakeholders on trust and safety best practices.
  Maintain detailed records of incidents, actions taken, and outcomes for accountability and reporting purposes.
• Identify opportunities to enhance trust and safety processes, tools, and policies through data analysis and feedback.
• Proactively assess potential legal risks and collaborate with legal counsel to minimise litigation risks.

Why you will love it

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
• You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That’s why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

You’ll be successful in this role if you

• Have 2+ years of experience in a trust and safety, content moderation, or related role within a technology company or online platform.
• Are fluent in both German and English.
• Are familiar with relevant regulations and industry standards, particularly GDPR, data security, and content moderation guidelines.
• Have a background in legal topics, are familiar with legal terminology, and are comfortable looking up laws and regulations (especially in German!).
• Possess excellent written and verbal communication skills, capable of conveying complex concepts clearly and professionally.
• Demonstrate empathy and emotional intelligence to handle sensitive and challenging situations with care and professionalism, and enjoy the challenge of dealing with these.
• Have strong interpersonal skills and the ability to build rapport with diverse stakeholders, including users, colleagues, and law enforcement agencies.
• Show adaptability and resilience to navigate evolving trust and safety challenges in the online space.
• Have a strong commitment to integrity, ethics, and maintaining user trust in the platform.

Not sure if you meet all requirements above? Don’t sweat it – if you think you’re the right person anyway, we’d love to hear from you!

Curious about how we work?

Core Communication time between 10 am – 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.

We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.

Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.

We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.

We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.

Dive a little deeper and learn…

More about our team here: Meet the Team

More about how we work here: How We Work

More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!