GetYourGuide
GetYourGuide is the booking platform for incredible travel experiences. Powered by a global team of over 400 travel experts, GetYourGuide helps travelers find the best things to do wherever they’re headed — including skip-the-line tickets to the world’s most iconic attractions, walking tours by top local experts, immersive food and beverage tours, cooking and craft classes, bucket-list experiences and niche offerings you won’t find anywhere else. Since its founding in 2009, travelers from more than 155 countries have booked over 15 million tours, activities and attraction tickets through GetYourGuide. The company is based in Berlin, Germany and has offices in 14 countries around the world.
Operations & Support jobs
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As a Voice of the Customer Specialist, you’ll bring a customer-based perspective of how our users perceive our customer service, products and brand across different touch points. In this role you’ll work closely with various teams, such as product managers, data analysts, quality assurance and sales. You’ll drive research and feedback analysis activities to help...
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Reporting to the Customer Service Quality Team Lead you will create and launch a range of communication and engagement activity across the business, in order to build commitment, understanding and customer excellence advocacy within Customer Service and beyond. You will be a Champion of Customer Obsession and you will get others to believe in it...
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We are looking for a CSX Quality Team Lead. You will provide leadership and guidance to a team of Customer Service Quality Advisors to deliver quality and coaching programs and initiatives within Customer Service across our internal and external contact centers. As a Quality and Engagement Team Lead you will be accountable for driving service...
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As a Customer Service Excellence (CSX) Project Manager you are expected to use a data driven approach to design and execute initiatives and deliver improvements that support key organization metrics. You will use your knowledge of products/system, your passion for customer excellence and agent success, and analytical skills to design initiatives and processes that are...
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The Process Improvement Specialist will drive process improvement initiatives and customer experience projects within the Customer Service function. This role supports diverse projects and programs that enable the customer support team to grow while delivering an excellent customer experience and efficiency. You will work with Customer Service and other GetYourGuide teams, to define business needs...
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Inventory Management Project Manager We are looking for a hands-on, creative and detail-oriented Supply Project Manager to join our team and help us to take our supply to the next level. Up for the challenge? Read on. As an Inventory Project Manager you will be responsible for ensuring that the activities we offer to our...
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Supply Project Manager We are looking for a hands-on, creative and detail-oriented Supply Project Manager to join our team and help us to take our supply to the next level. Up for the challenge? Read on. As Supply Project Manager you will be part of the Supply Excellence team owning on a wide range of...
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We are looking for an experienced and proactive manager to lead our Supply Partner Connectivity Operations Team and drive integrations with our supply partners to the next level. Besides running cross-functional projects and shaping our Connectivity Operations you will unlock efficiency and scalability for the team. Further you will be managing our most important partner...
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As a Customer Service Excellence (CSX) Project Manager you are expected to use a data driven approach to design and execute initiatives and deliver improvements that support key organization metrics. You will use your knowledge of products/system, your passion for customer excellence and agent success, and analytical skills to design initiatives and processes that are...
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We are looking for an experienced and proactive manager to lead our Localization Excellence Team and drive localization at GetYourGuide to the next level. Besides running cross-functional projects and shaping our processes, you will own innovation, tooling and automation to enable efficiency, quality and scalability for the team. Team Mission Our mission is to support...
Design / UX jobs
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We are looking for a stellar Senior Design Manager who can help drive our mission forward, shaping the user experience and influencing the product strategy to help serve our customers. GetYourGuide’s mission is to give the whole world access to incredible experiences. We serve millions of consumers and have sold over 25 million tours, tickets...
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We are looking for an experienced Senior UX Writer for our On-site Marketing teams who can help drive our mission forward, shaping the user experience to help serve our customers and business partners around the world. GetYourGuide’s mission is to give the whole world access to incredible travel experiences. We serve millions of consumers and...
Sales jobs
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GetYourGuide is the place to book the best experiences in destinations across the globe. We are searching for a Sales Coordinator in our Berlin Office to support our local partners across 30 countries in Europe, as well as work closely with the local sales team and internal departments to drive positive change and take charge...
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GetYourGuide is the place to book the best experiences in destinations across the globe. We are searching for a Senior Destination Manager to do to help grow Berlin. Based out of our Berlin office, your mission is to drive the performance of certain major categories on our platform throughout the city. As a Senior Destination...
Finance jobs
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GetYourGuide is the place to book the best experiences in destinations across the globe. We are looking for a Tax Manager to join us and to ensure that we are in control of the tax position of GetYourGuide group as we are continuously growing. It is a full-time position. As a Tax Manager you will...
Product Management jobs
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GetYourGuide is on a mission to transform ordinary trips into incredible experiences. Our diverse team is changing the way people connect to the places they visit, so anyone can create their dream vacation. There is a huge opportunity to grow within the team and the wider business, as you’ll be one of the founding members...
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We are looking for an outstanding Senior Product Manager who will have full ownership on cross channel customer communication, driving our engagement and retention efforts to the next level. If you want to shape, build up and scale a new product area while creating a lot of value for both the business and the customer,...
Marketing & Communications jobs
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As a Data Analyst, Customer Service you will help drive measurement, strategy, and tactical decision-making within GetYourGuide’s Customer Service team. You will solve problems that directly impact our customers and help transform the way our customer service team interacts with our customers. About GetYourGuide: With 600+ employees from 68 nationalities, GetYourGuide is on a mission...
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Business Intelligence Dashboards data in an analytics Data Science Datasets metrics quantitative analysis ReportsAs a Data Analyst, you will help drive measurement, strategy, and tactical decision-making within GetYourGuide. You will solve problems that could range from improving marketing efficiency, forecasting the economics of our business, or analyzing the success of our new product features. About GetYourGuide: With 600+ employees from 68 nationalities, GetYourGuide is on a mission to...
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Advertising Brand Awareness Branding consumer segments. market research perceptions recall satisfactionGetYourGuide is on a mission to transform ordinary trips into incredible experiences. Our diverse team is changing the way people connect to the places they visit, so anyone can create their dream vacation. There is a huge opportunity to grow within the team and the wider business, as you’ll be of the founding members of...
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Paid Search Marketing Manager GetYourGuide is revolutionizing the tours and activities space, fundamentally changing how people discover and book things to do in their destination. Innovative and effective Performance Marketing is the driving force of our success. We take a data-driven approach to connect the customer’s intent to the right inventory in our marketplace. We...
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GetYourGuide is revolutionizing the tours and activities space, fundamentally changing how people discover and book things to do in their destination. We are looking for an outstanding Google Display Marketing Manager to join our Berlin HQ. Be a part of one of Berlin’s most innovative and cutting-edge Digital Marketing teams and gain exposure to a large scale,...
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GetYourGuide is on a mission to give the world access to incredible experiences. Growth marketing is, next to search, the combination of our largest acquisition channels that helps us reach customers all over the world. The strategic importance of these channels to GetYourGuide requires an equally capable leader who can leverage their deep knowledge of...
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We are looking for a passionate and experienced Marketing Manager to own the topic of generating brand awareness among active travellers in Berlin. The role will be strategic to GetYourGuide’s growth and you’ll be pioneering to decide how in-destination marketing should be done right. Up for the challenge? Read on. As an in-destination marketing manager,...
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