ShopBack
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 38 million shoppers across ten markets. ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack. The Group powers over US$3.7 billion in annual sales for over 15,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform's offerings into financial services, providing shoppers responsible and convenient payment options at checkout.
Operations & Support jobs
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Responsibilities Serve as CS Automation Executive at the country level including AI Chatbot and other automations of ShopBack. Build and maintain relevant chatbot flows for the country, by structuring content blocks and continuously improving the copywriting to deliver great user journeys on the chatbot channel. Apply data analytics techniques to analyze chat logs and user... -
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Responsibilities Work closely with the sales team in Germany to set up promotional deals and provide relevant content for our users Coordinate with both internal and external stakeholders to ensure content accuracy Take charge of the surveillance and optimisation of SLAs, identify operational errors and solve them in a timely manner with stakeholders Propose and... -
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Responsibilities : Onboard new merchants onto the ShopBack platform. Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team. Analyse data to ensure accuracy in order and transaction information. Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current...
Marketing & Communications jobs
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Responsibilities Assist in the execution of marketing campaigns. Manage and maintain the assets on various platforms on ShopBack including the app and web. Schedule and upload marketing offers on ShopBack’s internal platform daily. Coordinates the scheduling of assets onsite and ensures adequate exposure for every deal secured by the Business Development team. Investigate and proactively...
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