Solution Architect (f/m/d)

How you will make an impact

As a Solution Architect at Hygraph, you will play a vital role in shaping how Hygraph proactively interacts, consults, and advises its customers globally, especially in the EMEA market.

In this role, you will collaborate closely with a diverse global team within Hygraph including other Solution Architects, and commercial roles such as Account Managers, Account Executives, and CSMs, to onboard, consult and grow customers of Hygraph. You will also be responsible for developing best practice guidance and strategic enablement for customers & partners through reference architectures, interactive workshops, and training sessions.

Reporting directly to the VP of Customer Experience, you will be instrumental in contributing to the development of the Solution Architecture function as Hygraph scales its customer base and moves on to the next stage of growth. 

What you will be working on:

• Owning the technical and best practice onboarding and ongoing proactive interactions with Hygraph customers.
• Prescribing technical and content-based solutions, working on architectural proposals, and documenting complex customer cases.
• Engaging deeply with customers to understand their business needs, pain points, and non-functional requirements, ensuring proposed solutions align with their broader strategic objectives.
• This is a customer-facing role, you will be the go-to for any deep technical and strategic discussions and there is an expectation that you will be able to build strong relationships with key technical stakeholders.
• You will be designing and delivering remote and in-person interactive sessions for customers that help drive them to their business goals.
• You will need to understand our customers’ business vision and take a strategic approach to platform recommendations, design, and architecture.
• Contributing to the overall strategy of Hygraph’s Customer Experience department.

Job Requirements

What we expect from you

• The specific background for this role can vary but there is an expectation of working for at least 5 years in a related field; software engineering, solution/enterprise architecture, technical customer success, sales engineering, engineering management, and technical delivery.
• Experience with GraphQL and a deep understanding of federated and modern web application architectures.
• In addition to GraphQL a working understanding of how APIs of different types are consumed and used in various application contexts is required.
• A solid working understanding of content strategy & content operations to facilitate the development of customers’ content schemas.
• Work closely with Product & Engineering teams to provide and communicate a good understanding of how customers are using Hygraph and what their future needs are.
• Close collaboration with your counterparts in the presales world, forming a continuous journey for all of our customers.
• Business acumen alongside technical skills, as you will support the growth of customers and align solutions with their broader objectives.
• Ability to assess and prioritize customer pain points, identify underlying root causes, and suggest practical solutions that address both functional and non-functional requirements.
• Experience in leading change initiatives to enhance customer processes, solve complex problems, and drive continuous improvement.
• This role requires a solution-oriented mindset, attention to detail, and an affinity for creative problem-solving.
• You are proactive and have a consultative mindset; you are keen to address customers’ concerns before they become issues.
• You need to be an expert communicator, our working language is English and you should be proficient in both written and spoken English. Other languages are a bonus!
• Some travel will be expected in this role, we love visiting customers in person to deliver even more value.
• Demonstrated experience working effectively in a remote environment, including managing projects and collaborating with multiple distributed teams across different time zones.

Bonus Qualifications

• Recent practical web development experience and a solid understanding of developer tools and platform space, including familiarity with modern software development practices and frameworks.
• Experience in consultation relating to business and enterprise architecture.
• A working knowledge of how design methods and processes can impact a successful application development process, including design systems, design thinking, and service design.
• Experience and understanding of non-web development paradigms (such as mobile, physical computing, kiosk development, etc.)
• Experience managing people or a desire to move in that direction would be a bonus when considering the possible trajectory of this role.
• Experience in designing digital transformation strategies that help customers modernize and innovate.

If you feel like you only meet some of the requirements or you have a non-standard background please apply anyway, this is a role that requires a broad set of skills and experience. 

The Process

• Intro call with People Team
• Interview with the Hiring Manager
• Technical Interview with another Solution Architect
• Mini case study or assignment with debriefing
• Team-fit conversation & reference check
• Job Offer

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.

About us

Hygraph is a dynamic Berlin-based startup that in its recent round raised $35M in funding. Driven by our core values of innovation, reliability, empowerment, agility, and scalability, Hygraph empowers thousands of developers and content teams to create dynamic digital experiences that engage their customers effortlessly. At Hygraph we\’re building a Headless Content Management system (CMS) that provides a flexible and scalable platform for managing and delivering content across various platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom.

You will be part of a remote-first and globally distributed team of about 80 team members, committed to working collaboratively, transparently, and passionately. We are an international and friendly team spread across 18 countries. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace\’s productivity and promote innovation and creativity.