Head of Support

About the role

As Head of Support at Perspective, you’ll build and lead a team that delivers unparalleled customer experiences, turns every support interaction into valuable product insights and makes customer support a strategic growth driver for the company. If you care deeply about customers, love building & improving systems and want to shape the future of support while being directly involved in the operations – this role is for you.

What you’ll be doing

• Define and drive the vision and strategy for how we build our support team and add value across the company
• Build & scale a high-performing team – from hiring, via onboarding to mentoring & leading the team
• Own our full support tool stack, workflows, and metrics to ensure smooth, reliable, and scalable operations
• Drive customer insights & product feedback. Turn support into a powerhouse for insights and enable us to ship even better products.
• Lead improvement projects and constantly challenge the status quo to make support more sustainable, efficient, and impactful.
• Experiment and innovate with AI and other technologies in order to enable our human support to have even more impact with their work

Who you are

• You’ve built and led high-performing support teams in fast-paced B2B SaaS environments
• You’re a support expert with a clear vision and strong opinions on how great support should work
• You’re structured, stay calm under pressure, and solve problems with focus and speed
• You’re customer-obsessed and turn support into a strategic driver across the company
• You have experience in online marketing and care deeply about high quality design & clean UX
• You speak and write German (fluent) and English (fluent) with clarity and confidence

What you can expect at Perspective

Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.

Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.

Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is „Keep Growing“ which we portray in everything we do.

Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook for their work and a monthly remote working budget.

Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.

Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.