Technical Account Manager – French speaking

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.

Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.

We’re proud to have received several awards in Summer 2022, including G2’s Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.

Get to know Client Services / The Department

Our Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we’re your go-to heroes. Plus, we’re all about educating our clients and partners to ensure they make the most of our amazing product.

Make an Impact/ The role:

As a Technical Account Manager for our EMEA region, you will be part of a team based in Berlin. You will work closely with several teams such as Sales and Integrations. You are in charge of delivering an exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.

Empower Your Potential/ Responsibilities:

• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide support and have regular check-in calls with your client base
• Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up
• Collaborate across functions, including Engineering, Customer Success and Product
• Troubleshoot and investigate issues by using internal and external tooling
• Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams.

Bring Your Knowledge/ Experience & Qualifications:

Must haves:

• Know-how on how to manage client expectations
• Willingness to travel (when relevant)
• Problem-solving skills and an excitement for tackling challenging questions
• Excellent written and spoken communication skills in English and French
• Knowledge of AdTech, MarTech, MMPs or similar companies within the SaaS industry
• Validated ability to independently acquire and apply technical knowledge
• Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
• Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
• Understanding of apps, mobile app SDKs, and mobile tech solutions.

Nice to have:

• App development experience, publishing apps to the stores, working with SDKs etc.
• Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,…)
• Solid written and spoken communication skills in German is a plus

Enhance Your Experience / Perks & Benefits:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space
• Generous vacation policy with flexible vacation days
• Childcare program (Berlin only), paid parental leave
• Additional private health insurance
• Company Pension Plan with 40% employer contribution
• English & German classes to enhance your collaboration with global colleagues and friends
• Discounted Gym Membership with Urban Sports Club
• Free annual BVG transportation ticket
• Wellbeing support with qualified therapists
• WFH program with remote online events (Coffee chats, team events, games, etc.)
• Relocation package and visa assistance for you and your family

Interested?  Let’s Talk!