Team Lead IT Support & Internal Infrastructure (w/m/d)

At HeyJobs, we have a clear mission: to help everyone find the right job and lead a fulfilling life. For 8 years, we’ve been revolutionizing the recruitment market with our AI-based job platform. Our technology simplifies the path to a new job like never before and helps companies solve their skilled labor shortages.

With over 4,700 satisfied clients, including 8 of the top 10 largest employers in Germany and Austria, leading companies rely on HeyJobs for their recruiting. Last year alone, we helped over 100,000 people find their new jobs. Already, more than 1% of all hires occur through the HeyJobs platform.

Our vision is to achieve the most hires in the market by 2030. To do this, we need you and your talents on our team. Become a part of HeyJobs and shape the future of recruiting with us! Join the HeyVolution!

We offer you an influential role in a fast-growing company:
As Team Lead IT Support & Internal Infrastructure (w/m/d), you are instrumental in supporting our current 350 employees with the needed software tools, devices and knowledge to ensure maximum productivity.

With our company continuing to scale up you find pragmatic, cost effective solutions as well as ensure security and compliance across all areas.

In your role you will report directly to the CTO and collaborate heavily with peers from various departments.

🎯 How you can contribute to HeyJobs

• Provide 1st/2nd/3rd level support for daily IT issues with your team
• Procure, Deploy and manage company devices incl. on- and offboarding
• Ensure high workplace productivity by managing our all company SaaS stack (Google Workspace, Confluence, Jira, Office365, Miro, Okta etc)
• Drive Security and compliance posture via process and tools (MDM, Endpoint protection, Security Incident management, ISO Certification etc)
• Augment and manage office hardware (Google Meet hardware, Fortinet Firewalls, Fiber connections, NAS, UPS etc.)
• Evaluate vendors, negotiate contracts (with support) and manage renewals
• Plan and deliver quarterly projects and initiatives with your team, own area strategy and budget
• Collaborate with Head of Platform Engineering, Finance, Office and various other stakeholders
• Enable events like hackdays, company all hands etc

🤝 What sets you up for success

• Multi-year experience leading IT-Support and internal Infrastructure teams for organizations with >400 FTEs
• Deep experience with our stack (Google Workspace, Okta, JIRA, Confluence, MDM) as well as Windows and Macs.
• Excellent English communication skills and fluency in German are nice to have.
• Pragmatic, can-do, customer focused mindset
• Strong sense for security risks and experience in managing security programs
• Optional, but appreciated:
  • Experience in ISO27001
  • Experience in Jumpcloud MDM
  • Experience in SentinelOne EPP
  • Experience in Vendor and Supplier Management

❤️‍🔥 What you will love about us

• People & Values: We treat people in the way people should be treated, we bring out the best in everyone, we put our people first. Learn more here.
• Work-Life Balance: 28 holidays*, plus 1 additional day p.a., 3 weeks work from anywhere per year and a 1-month paid sabbatical* every 3 years, flexible work hours
• Growing individually and as a team: 7 step career framework, bi-yearly performance reviews, 3 days of yearly educational leave & 500€ budget*
• Benefits: €50 monthly allowance* with Ben Card to spend on something you actually need and want. HeyJobs discounts for sustainable products and services via FutureBens & more
• Societal Impact Employee Groups: Follow your passion with HeySustainability, HeyVoices, HeySisterhood, HeyPeace or found your own circle
• Events & Feel Good initiatives: Fresh fruit, great drinks, monthly team lunch, 3 company-wide events per year, quarterly team events & plenty of feel good initiatives
• Great offices with high quality equipment: MacBook / ThinkPad, Sennheiser Headset, screen for home office + additional hardware; HQ Berlin (Kreuzberg, Paul-Lincke-Ufer); HeyHub Cologne (Design Offices Gereon), HeyHub Vienna (centrally located in 1020 Vienna) all with standing desks, hybrid set-up meeting rooms & AC – good public transport connections & great lunch options

At HeyJobs diversity and inclusion is key to creating a culture attracting the best talent and ultimately leading to achieving our vision. Together, we are 30 different nations, 45% women and 50% female leaders.

We are explicitly not hiring anyone who discriminates on the basis of religion, national origin, gender-identity, sexual orientation, age, marital status, or any other aspect that makes you. We encourage individuals from LGBTQIA+ and other underrepresented groups to apply.

We are proud to have been continuously ranked as one of Berlin’s best tech employers!

See for yourself: Top Startup Employer (German), Kununu, Glassdoor, Top 25 LinkedIn Startups.

*offers may differ for international hubs and for employment status.