Company: Blacklane-Jobs in Berlin

Blacklane provides an outstanding ground travel experience in more than 260 cities and 55 countries worldwide. Our success comes from a collaboration of more than 270 people from 60 nations and we are looking for more exceptional people to join us! Help us solve the challenges of moving travellers around the world and support a thriving community of professional drivers.

PLEASE FIND HERE A TOUR OF BLACKLANE’S HQ OFFICE IN BERLIN:
https://officedropin.com/blacklane-office-berlin/

Senior Key Account Manager – Corporate Sales (B2B) (f/m/x)

November 15, 2018

YOUR CHALLENGE As the new Senior Key Account Manager you will be working as part of our extended Sales Team to source and investigate larger corporate and enterprise-level opportunities. This role carries responsibility for managing a diary of opportunities and also market research to source new corporate clients. Build partnerships and further grow existing relationships…

Customer Service Specialist – English (f/m/x)

November 1, 2018

Your challenge You will work in an award-winning Customer Care department, being on the frontline of communication with our English-speaking guests. You will handle bookings, queries, and special requests from our guests and chauffeurs via phone, email, and social media. You will follow up on issues until you reach a positive resolution, keeping customers updated…

Fraud Specialist (f/m)

Oktober 25, 2018

YOUR CHALLENGE As a Fraud Specialist, you are part of our Finance Department and are responsible for detecting and preventing fraudulent use of Blacklanes’ services. You will gather and analyze appropriate transaction data from our internal tools, as well as industry standard fraud detection tools. You’re the first contact person for colleagues that need help…

Senior Talent Attraction Manager, Operations & Global (f/m)

Oktober 24, 2018

YOUR CHALLENGE As we are expanding globally, we are now looking for a Senior Talent Attraction Manager to support in scaling and taking our Operations team to the next level! Join our fantastic Talent Attraction Team to drive our vision forward and bring amazing talents on board. Attract and hire the right talents to our…

Customer Care & Operations Assistant (f/m)

Oktober 4, 2018

YOUR CHALLENGE Support our team in ensuring our ground transportation service runs smoothly on a daily basis. Dispatching drivers onto open booking requests from customers. Help our team keep up to date information regarding locations and suppliers in our systems. Handle other administrative tasks. Initiating relationships with partners, and preparing relevant documents for the other…

Customer Care Representative/Customer Happiness Officer (f/m)

September 27, 2018

YOUR CHALLENGE You interact with our customers and partners via phone, email and social media, working to resolve customer queries in real time, while building relationships and gaining trust. Proactively recommend our features and benefits of Blacklane services to our leisure and corporate customers, always advising of the most fitting solution. Maintain and promote a…

Airport Operations Specialist (f/m)

September 27, 2018

YOUR CHALLENGE Support our customers with the airport concierge request Sourcing partners across the world for a new service proposition, gathering pricing lists Initiating relationships with partners, and preparing relevant documents for the other team members Help our team keep up to date information regarding locations and suppliers in our systems Handle other administrative tasks…

Technical Product Owner – AI (f/m)

August 27, 2018

YOUR CHALLENGE Lead a team a developers and data engineers to explore opportunities, run experiments, and build products relying on data and artificial intelligence that are bringing consequent improvements to Blacklane. Work closely with the engineering, data, product, and design teams to continuously improve models and develop new ones. Gather and integrate usability testing, customer…

Visual Designer (Brand) (f/m)

August 23, 2018

YOUR CHALLENGE: A rare opportunity to be part of shaping an industry-leading brand. Alongside the experienced in-house Marketing and Brand Teams, you’ll be focusing on refining our new creative platform and rolling it out through all our channels. This is a pivotal point in our brand history and an exciting time to be working with…

Brand Marketing Manager (f/m)

August 23, 2018

YOUR CHALLENGE: You will oversee marketing projects and campaigns for the organisation ensuring they are effective and carried out according to the brand strategy and company’s goals. Develop strategy and concepts for Marketing projects and campaigns, elevating brand awareness and retention. Manage all operational aspects of a campaign including workflow, timelines, asset development and budget…

CRM Manager (f/m)

August 23, 2018

YOUR CHALLENGE: Support the creation and optimization of campaigns for all business segments across CRM channels including email, SMS, Mobile (push / in-app) Analysis and reporting of the performance of the campaigns. Support in day-to-day business objectives, including coordination of CRM activity Maintain the CRM content calendar and coordinate with Marketing stakeholders Sharing and communication…

Front Desk / Office Management (f/m)

August 23, 2018

YOUR CHALLENGE: Du fungierst an unserer Rezeption als zentrale Kommunikationsschnittstelle zu unseren Gästen, externen Dienstleistern und Kollegen. Du gewährleistest dabei jederzeit einen professionellen Eindruck und sorgst für eine exzellente Betreuung – sowohl persönlich als auch telefonisch. Du bist für die ein- und ausgehende Korrespondenz, die Annahme und Verteilung von Lieferungen sowie die Organisation und Steuerung…