(Senior) Customer Success Manager (f/m/d)

About us:

Kyan Health is an AI-powered enterprise solution that connects employee well-being with measurable business impact. Using predictive analytics, Kyan helps companies monitor and reduce risks like absenteeism, turnover, and presenteeism.

We believe in harmonizing work and life, fostering a positive environment that champions performance and personal growth and well-being at the same time. Our culture thrives on innovation, collaboration, and the well-being of every team member.

Some things we’re proud of

• 🧠 Building an industry leading solution for mental well-being
• 🛋️ Over 1,000 monthly 1:1 counselor sessions
• 🌎 100,000+ users across 32 countries
• 🤝 Partnered with 200+ licensed psychologists and coaches
• 💲 €15M+ venture capital raised from renowned investors
• 🎁 Awesome benefits, including unlimited access to our Comprehensive Mental Health App

About the Role

We’re looking for a (Senior) Customer Success Manager (f/m/d) to join our growing team and become a driving force in nurturing and expanding our B2B customer relationships. The right candidate will be one of two founding members of Kyan’s Customer Success Organization. In this strategic role, you’ll be responsible for onboarding new, retaining longtime customers, and identifying growth opportunities. As well as shaping our customer strategy together with the leadership team. You’ll work autonomously, managing relationships across multiple stakeholder levels, from operational to executive.

You are the right person for the job, if you are comfortable with starting from zero and the ambition to grow with an early stage organization.

What You’ll do

• Own and manage a portfolio of customers.
• Build long-term relationships with customers , acting as a trusted advisor on product usage and strategy.
• Identify and drive expansion opportunities to positively impact our Net Retention Rate
• Collaborate closely with Sales, Product, and Marketing teams to align customer goals with business objectives.
• Monitor and proactively prevent churn.
• Support the sales team during the late stages of the sales cycle to ensure a smooth customer handover.
• Contribute to the development of world-class Customer Success processes and infrastructure.
• Travel occasionally to meet customers and attend strategic meetings.

What We’re Looking For

Must-Haves:

• 2+ years of experience in Customer Success, Account Management in a B2B SaaS environment , or Management Consulting background.
• Proven ability to manage and grow customer accounts autonomously.
• Business fluency in German and English (additional languages such as Spanish or French fluency are a plus).
• High emotional intelligence, excellent communication, and stakeholder management skills.
• Strong analytical thinking, organizational skills, and a self-starter mindset.

Nice-to-Haves:

• Background or interest in Mental Health products or services.
• Experience working in early-stage startups.
• Previous exposure to enterprise customers or complex stakeholder environments.

Why Join Us

• Make an Impact: Your work will directly contribute to improving mental health in workplaces around the world.
• Ownership: You’ll have the chance to take full ownership of our data initiatives and shape our dashboard from the ground up.
• Innovative Environment: Work in a greenfield space where your ideas aren’t just welcome—they’re essential.
• Collaborative Team: Join a supportive team where collaboration and innovation are at the heart of what we do. We are an easy to work with & low ego team, and want to keep it like that.

What’s In It For You

• Full access to our full scale Mental Health App:
  • Kyan Health AI well-being companion „KAI“ and guided meditation courses
  • Unlimited sessions with licensed psychologists
  • Unlimited sessions with ICF certified coaches
• Compensation: Competitive Salary + 30 days of vacation
• Work Environment: Fantastic Office in Berlin Mitte near Rosenthaler Platz
• Flexibility: Hybrid work environment with an office first setup.

Interview Process

• Get to know Kyan, Girish (30 minutes Call)
• Get to know your manager, Steffen (45 minutes Call)
• Case Study Exercise (Steffen, 60 minutes, on-site)
• Team Interview (Sales & Marketing, 30 minutes each)
• Offer Stage:
  • Meet the founder(s) (30 minutes)
  • Reference check
  • Offer

🤩 We are excited to hear from you!

⛔ Please note: We only accept applications submitted through our official Careers Page. Applications submitted via other channels will not be considered.

⛔ Please note: We do not work with agencies or external recruiters.