Customer Insights Analyst (f/m/d) – Hybrid

We are JOIN, a team of 75 colleagues from various backgrounds, all on a mission to democratize recruiting. JOIN is one of Europe’s fastest-growing HR-Tech startups with over 80,000 customers in 6 countries and more than 100,000 job listings.

We seek an enthusiastic Customer Insights Analyst (f/m/d) to join our team.
At JOIN, you’ll be part of a forward-thinking organization driven by core values like Determination, Learning, Ownership, and Collaboration. This is a unique chance to contribute to innovative recruiting solutions and help shape the future of HR technology. If you are eager to grow and make a meaningful impact, we invite you to join us.

Tasks

• Engage with the user community by conducting interviews and extracting insights that enhance product design and user experience
• Gather and analyze customer feedback to deliver actionable insights, quantify customer sentiment (NPS, CSAT) and oversee in-app surveys
• Share discovery findings across the company to inform and guide strategic decisions
• Map and monitor competitor features, pricing and KPIs to provide valuable insights that support strategic planning efforts

Requirements

• Native or fluent in English, proficient in German (C1 Level)
• 2-3 years in customer insights, user research, or market research.
• Excellent verbal and written skills, ability to convey complex information clearly
• Proven experience in conducting customer interviews and surveys, quantitative and qualitative data analysis, experience with CRM systems and in-app survey tools is a plus
• Ability to design and execute studies, including drafting guides and questionnaires
• Effectively engage with the user community to build rapport and trust
• Translate customer insights into strategic recommendations, prioritize research initiatives by business impact
• Understand and share customers‘ feelings to enhance user experience
• Meticulous in data collection, analysis and reporting
• Proactive in identifying issues and developing solutions
• Able to work independently and manage multiple projects with minimal supervision
• Comfortable in a fast-paced environment with changing priorities

Benefits

• Experience an inspiring, diverse and international work atmosphere
• Work in our design office located in the famous Kulturbrauerei in Prenzlauer Berg, in the heart of Berlin!
• Regular team events, company events, breakfast or lunch sponsored by the company
• You’ll receive an annual benefits budget of €600 and can enjoy the perks from 35 premium partners. Additionally, you’ll receive an annual mobility budget of €600 for either NAVIT or a Deutschland Card
• Work from Anywhere: Enjoy flexibility with our hybrid work approach (an average of 3 days in the office / 2 from home). After your probationary period, you can work from anywhere or from home for up to 104 days per year

We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds. If you need assistance or accommodations during the hiring process or in the workplace, let us know!

Don’t meet every requirement? No problem! We’re always open to exceptional candidates and value diversity in all forms.

Interested? We can’t wait to hear from you!